Current Openings
Service Technician
About the Opportunity
Mode Technology is looking for a talented individual to join our team. As technology leader, our Service Technicians provide onsite support to Mode Technologys full line of products including robotics, MFD printers and copiers and conferencing screens.
In this role, you will make an impact in the following ways:
Accurately diagnose, repair and maintain equipment and accessories in optimum operating condition within manufacturers published electrical, mechanical, and copy quality specifications.
Maintain customer satisfaction through on-going needs analysis and equipment performance feedback.
Participate in weekly meetings and communicate equipment problems and solutions to fellow technicians.
Assist fellow technicians when required to maintain optimum response time and customer satisfaction
Complete required paperwork (or Remote Tech work) neatly, accurately and on time.
Project a positive image through proper attire, communication skills and personal grooming.
Follow the “Total Call Process” on every service call.
Requirements of the Role
Previous experience working as a Service Technician or similar
Would be an advantage of you can speak Te Reo but this is not a must
High school diploma or equivalent - trade school or apprenticeship is a plus.
Employ a unique combination of technical acumen and strong, positive customer service skills.
Inquisitive, knowledgeable, punctual and meticulous in their work.
A basic knowledge of electronics, mechanics, and network connectivity.
Capable of electrical repair and maintenance with minimal supervision.
Must be legally eligible to drive and have a clear driver record.
Strong customer service skills and professional presence.
Self-motivated and capable of working independently.
Sound like you?
Email dallas@maoriit.co.nz